Return & Refund Policy

Last Updated: 23/12/2025

At khatrifashion.com, customer satisfaction is important to us. This policy explains the conditions under which returns, refunds, and replacements are accepted.

1. Eligibility for Return

  • Products can be returned within 7 days from the date of delivery.

  • The product must be:

    • Unused, unwashed, and in original condition

    • With original tags, packaging, and invoice intact

  • Returns will not be accepted for products that show signs of use, damage, or alteration.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Innerwear, lingerie, socks, or accessories (if applicable)

  • Items purchased during clearance or sale (unless damaged or defective)

  • Customized or altered products

3. Return Process

To initiate a return:

  1. Contact us within 7 days of delivery at
    📧 Email: [Your Email]

  2. Share your order ID, product details, and reason for return.

  3. Once approved, return instructions will be shared with you.

4. Damaged or Defective Products

  • If you receive a damaged or defective item, inform us within 48 hours of delivery.

  • Please share clear images or videos of the product for verification.

  • After verification, we will offer a replacement or refund, as applicable.

5. Refund Policy

  • Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during purchase.

6. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to a damaged or incorrect product sent by us.

  • Return shipping costs may be borne by the customer unless otherwise stated.

7. Cancellation Policy

  • Orders can be cancelled before shipment only.

  • Once the order is shipped, cancellation is not allowed.

  • Refunds for cancelled orders (if eligible) will be processed within 5–7 business days.

8. Exchange Policy (If Applicable)

  • Exchanges are subject to product availability.

  • If the requested exchange product is unavailable, a refund will be issued instead.

9. Refund Delays

  • If you have not received your refund after the stated time:

    • Check with your bank or payment provider

    • Contact us for assistance

10. Contact Information

For any return or refund related queries, please contact:

📧 Email: [Your Official Email Address]
📞 Phone: [Your Contact Number]
📍 Address: [Your Business Address]